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Federal
 Stafford Loan
 Master Promissory Note
 Entrance Counseling
Exit Counseling

Federal Graduate
PLUS Loan
 Master Promissory Note
 Entrance Counseling
Exit Counseling

Federal Perkins Loan
 Master Promissory Note
 Entrance Counseling
 Exit Counseling

Nursing Student Loan
 Master Promissory Note
 Entrance Counseling
 Exit Counseling

 

FALL 2009

Here are the answers to the most common questions we receive at this time of year:

Billing Statement & Payment Plan Questions: If you have questions regarding your billing statement or the University’s payment plans, contact the Office of Student Accounts at (202) 687-7100 or visit their website.

Questions about Financial Aid Awards or Loans: If you have questions regarding your financial aid awards or loans, contact the Office of Student Financial Services at (202) 687-4547.

Refunds of Credit Balances:  If you are eligible for a refund from your student billing account due to the crediting of financial aid awards or loans, there are two very important tasks that you must complete to obtain the refund in a timely manner.  Follow the instructions below to: 1) make sure your address is correct, and 2) create an electronic refund profile.

To update your address information:

  • Log into MyAccess at https://myaccess.georgetown.edu/.
  • Click on  the “Personal Information” link
  • In the  “Personal Information” screen, click on the “View/Update Addresses and Phones” link
  • In the “View/Update Addresses and Phones” screen, please review all address information to verify it is correct. To update an address scroll down to the very bottom on the page and click on the  “Update Addresses and Phones” link
  • Once in the “Update Addresses and Phones” screen, view the address you wish to update and click on the link marked “Current” to go to the update address form.

To update or add your electronic banking information:

  • Log into MyAccess at https://myaccess.georgetown.edu/.
  • Click on  the “Student Account” link
  • In the “Student Account” screen, click on the “Request Refund” link for further instructions on electronic refunds.

Loan FAQs: 

PROMISSORY NOTES & ENTRANCE COUNSELING:

Returning students with a previous Stafford loan and the same lender:  You don't have to complete a new master promissory note or entrance counseling.

Switching Stafford lenders: You must complete a new promissory note and entrance counseling if you want to change your lender.

All other types of loans, or first time Stafford borrowers: You must complete a new master promissory note and entrance counseling for each loan type.  Use the links on the left hand side of this page.  Note:  Clicking on the “Master Promissory Note” link takes you to another screen with additional information on the loan.  Click on the “Click here” link to view the Lender Comparison Chart, where you can select a lender and click “Apply” to complete the master promissory note.

Loan Certifications:  We are certifying loan applications as quickly as possible.  Please be patient if you have only recently completed all requirements for your loans.

Delivery of Loan Funds: Once your loan has been certified by our office, the funds will be reflected as “estimated aid” on your billing statement in “My Access”.  When the actual funds are disbursed by your lender you can request a refund through “My Access” if you have an eligible credit balance on your billing account.